Track & trace

If you click on the (+) you will see more details about the status of your shipment. This additional information can be a simple confirmation that customs clearance has been completed. You may also be asked here for additional information that is required for customs clearance of your shipment.

The Customs clearance procedure is pending at Customs, which goes through several steps. When you click on 'More Information', you will see whether any action on your part may be required to complete this procedure.

Yes, this is possible in DHL ProView, our online tracking system. Contact your DHL contact person to request Proview. Don't have a DHL account number and contact person yet? Then request it here.

Your shipment is on its way through our network, through service regions and sorting centers. In the case of a shipment to the Netherlands, it seems that the shipment goes to Amsterdam, Eindhoven or Rotterdam. However, these are the three service regions of the Netherlands. Your shipment will of course be delivered to the delivery address indicated by the sender.

You can be notified by e-mail or SMS of certain stages in the transmission, up to and including the signature of the recipient. You can select these options here.

The shipment number consists of 10 digits. Check if the entered shipment number is correct and try again. For further questions, please contact DHL Customer Service.

This usually happens if the information we have is insufficient to track the shipment for you. The address may be incorrect or we may need additional information. This can be resolved quickly if you contact our Customer Service.

 If you do not (any longer) have the shipment number, you can contact DHL customer service for more information. If you are the recipient, you can also contact the sender/supplier.

You can follow your shipment quickly and easily via Track & Trace. Simply enter your shipment number for the current status of your shipment.

If you have made a new delivery appointment with a different address, you can assume that your shipment will be presented at this other address. The original shipment details remain visible in Track & Trace.