Business services Consulting

WHAT IS DHL FIRST CHOICE CONSULTING

DHL First Choice is DHL’s worldwide program to drive continuous improvement of processes and services.  ‘Everybody, Every Day and Everywhere a little bit Better’ has enabled us to become and remain the first choice of our customers. This passion for continuous improvement is part of our DNA and is anchored in our corporate culture. It has allowed us to be a global market leader in logistics for many years now. We are happy to share our expertise and experience with you; now you too can experience what the First Choice approach can do for your company and your customers. We have already guided many customers in this process.

GOAL OF DHL FIRST CHOICE

The goal is to create greater efficiency in your services and optimize your processes, with the help of our DHL First Choice experts. Improvements that increase your business performance and strengthen trust in your company. It will also positively impact your customer’s experience with your brand.

WHAT ARE THE BENEFITS

Improved processes and increased efficiency will help you focus on the true core activities of your business. It also means you can put your customer first, which is essential for maintaining and strengthening customer loyalty. In concrete terms, together with you we will identify opportunities for improvement and help implement these across all the different areas in your company: from strategic change management to applications in logistics, invoicing, customer service and other aspects of your business. Furthermore, you will find that many of these quality improvements will also create real cost savings. These improvements are all very practical and tangible.

DHL FIRST CHOICE CONSULTING – HOW DOES IT WORK

For DHL First Choice, our experienced and trained experts use proven techniques such as DMAIC en Gemba. These are based on, amongst others, the Six Sigma, Lean and Change methods. In the so-called Gemba walks we literally walk along the floor and observe, precisely in the place where it all happens. Other techniques used are, for example, the 5S method, Accelerating Change Transition (ACT), Value Stream Mapping and Visual Management. Using all these different techniques will enable us to support you in a systematic and structured way to further optimize your business performance. This is of course never a ‘cookie-cutter’ approach; every First Choice Consultancy is completely customized, together with you.