Shipping

Before DHL will deliver the parcel, you must first reimburse us for any import duties and/or VAT that DHL paid. You can do so quickly and easily here via the DHL Express Mobile app or with the door-to-door courier.

Calculation of import duties:

This is a percentage of the sum of the value of the goods + a percentage of the transport costs up to the EU border.
This sum is called customs value. The percentage of the transport costs depends on the country/region from which the parcel was sent. The percentage of import duties is determined by Customs.

Calculation of VAT:This is a percentage of the sum of the value of the goods + 100% transport costs + import duties. This sum is known as the taxable amount. The percentage of VAT is determined by the Dutch Tax and Customs Administration (Belastingdienst).

For shipments with a maximum value of €45, you do not pay import duties and VAT. This only applies to articles that are not intended for commercial purposes:

• The shipment is sent by a private individual, to a private individual
• The goods are for the personal use of the recipient or the personal use of members of the recipient's family
• The parcel is of an incidental nature
• The nature and quantity of the contents of the parcel are such that the parcel is not of a commercial nature
• The parcel in question is a gift from the sender, for which there is no payment.

Definitely! DHL has unprecedented experience with international transport. Please contact the sales team at dhldirectsales[at]dhl[dot]com (dhldirectsales[at]dhl[dot]com) to discuss your requirements.

Click here for the current fuel surcharge and how it is calculated and applied.

Yes, of course! With your DHL account number you can order free shipping material here to properly package your shipment. Do you not have a DHL account number and do you want to send a package with DHL Express? Send your package from a DHL Service Point near you and immediately benefit from free packaging.

When sending a shipment to a country outside the European Union, you must include a pro forma or commercial customs invoice. Customs will clear your shipment based on that document. More information about customs matters can be found on our website in the Knowledge Base. There you will also find an example of a customs invoice in the Customs brochure. If you want to create a customs invoice quickly and easily, we will be happy to help you with our DHL Invoice Generator. For further questions, you can always contact our Customer Service on 088 - 0552 000.

With a view to our sorting belts, we request that you do not make the package larger than 120 x 80 x 80 cm (LxWxH). In addition, in connection with the occupational safety of our couriers, shipments weighing more than 50 kg must be registered with us in advance. We are of course happy to advise you on all options for the transport of larger packages and pallets.