When contacting us by telephone, we ask you to keep your account number or shipment number to hand.
A DHL Express account number consists of 9 digits and starts with 19, 95 or 96.
A DHL Express shipment number consists of 10 digits.
If your account number consists of 8 digits, or if your shipment number is longer than 10 digits and it starts with 3S, JVGL, HL or C, then this is from DHL eCommerce. This is another division within the DHL group with its own network to transport shipments and its own customer service. Click here for the contact options with DHL eCommerce.
*Can't figure it out with our bot? Then he will refer you, during opening hours (Monday to Friday 08:00 - 20:00), to one of our Customer Service employees.
Other contact options
Send express shipments regularly
Receive a tailor-made offer. Leave your details and we will contact you shortly. Or contact our commercial department on 088 – 0552 000 and choose the option 'become a customer'.
Questions about your invoice
Contact our financial department on 088 – 0552000 and choose the option "questions about your invoice" or contact us via our contact form (select 'my invoice').
Straight to the top
Comment or compliment directly to DHL Express management.
Press contact
Spokesperson Ewout Blaauw can be reached via ewout[dot]blaauw[at]dhl[dot]com (ewout[dot]blaauw[at]dhl[dot]com).
Is your DHL tracking number longer or shorter than 10 digits? Please contact DHL eCommerce.